Support

Introduction to ZoogVPN Help Center

Welcome to the ZoogVPN Help Center! Whether you're new to VPNs or a seasoned user, this guide will walk you through everything you need to know to get started with ZoogVPN. From setting up your device to troubleshooting common issues, we've got you covered.

Setting Up ZoogVPN on Your Device

Getting ZoogVPN up and running is straightforward. Follow the step-by-step instructions tailored for your device:

  • Windows 10: Download the OpenVPN client, import the ZoogVPN configuration file, and connect to your chosen server. Detailed instructions are available in the Help Center.
  • Android: Install the ZoogVPN app from the Play Store or manually configure it using the OpenVPN Connect app. A comprehensive guide is provided for both methods.
  • iOS: Use the ZoogVPN app from the App Store for a seamless experience. Manual setup instructions are also available if needed.
  • macOS: Download the ZoogVPN app or set it up manually using the OpenVPN client. Specific permissions may be required depending on your macOS version.
  • Linux: For distributions like Ubuntu, install the OpenVPN package, import the ZoogVPN configuration, and connect. Detailed steps are outlined in the Help Center.
  • Routers: Protect your entire network by setting up ZoogVPN on compatible routers. Guides for Tomato, DD-WRT, GL.iNet, Asus, and Mikrotik routers are available.

Understanding ZoogVPN Features

ZoogVPN offers a range of features designed to enhance your online privacy and security:

  • AES-256 Encryption: Industry-standard encryption ensures your data is secure.
  • No-Logs Policy: Your online activities are not stored or monitored.
  • Kill Switch: Automatically disconnects your internet if the VPN connection drops, preventing data leaks.
  • DNS Leak Protection: Ensures your DNS queries are routed through the VPN, maintaining privacy.
  • Shadow Protocol: Helps bypass strict firewalls and censorship, ideal for use in countries with heavy internet restrictions.
  • Split Tunneling: Allows you to route some traffic through the VPN while other traffic accesses the internet directly.
  • Smart DNS: Provides faster streaming by bypassing VPN encryption for certain content.

Subscription Plans and Pricing

ZoogVPN offers flexible subscription plans to suit different needs:

  • Free Plan: Includes 10GB of monthly data and access to three server locations (US, UK, Netherlands). Ideal for light users.
  • Premium Plans: Starting at $2.49/month for a two-year subscription. Premium plans offer unlimited bandwidth, access to over 1000 IPs across 100+ locations, and support for all major devices.

Managing Your Account

Managing your ZoogVPN account is simple:

  • Upgrade Subscription: Easily upgrade to a higher plan through your account settings. The new plan will be prorated based on your remaining time.
  • Cancel Subscription: You can cancel your subscription at any time. For iOS users, cancellations can be done through the App Store.
  • Request a Refund: If you're not satisfied with the service, you can request a refund within 7 days of purchase. Note that refunds are only available for payments made via PayPal or credit/debit cards.

Troubleshooting Common Issues

If you encounter any issues while using ZoogVPN, refer to the troubleshooting section in the Help Center. Common problems include:

  • Connection Issues: Ensure your internet connection is stable and that the VPN server is operational.
  • App Crashes: Try reinstalling the app or updating to the latest version.
  • Streaming Problems: Switch to a different server location optimized for streaming.

If problems persist, contact ZoogVPN's support team for assistance.

Contacting Support

If you need further assistance, ZoogVPN's support team is available 24/7. You can reach them via:

  • Email: Send your queries to [email protected].
  • Contact Form: Fill out the contact form available on the Help Center page.

For urgent issues, it's recommended to use the contact form for a quicker response.